We collect the following types of information:
When you provide your phone number during registration and consent to receive text messages, we collect your phone number to send you SMS messages related to the Calsanova service. These messages may include:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your phone number is used solely for the purposes described above and is not sold, rented, or shared with any third party except our SMS service provider (Twilio) which processes messages on our behalf under strict data processing agreements.
You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact support@calsanova.com. Message frequency varies based on your account activity. Message and data rates may apply.
We use your information to:
Calsanova uses artificial intelligence to generate nutritional insights, meal plans, and recommendations. Your nutritional data may be processed by AI models to provide these features. AI-generated content is clearly labeled and should not be considered medical advice.
Your data is stored securely using industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Passwords are hashed using bcrypt and are never stored in plain text.
Calsanova collects and processes health-related information including dietary intake, body composition, nutritional goals, and consultation notes. We recognize the sensitive nature of this data and apply the following safeguards:
HIPAA Notice: While Calsanova implements security practices aligned with HIPAA standards, the platform is designed as a nutrition management tool for sports dietitians and members — not as a covered healthcare provider or health plan. If your organization requires a Business Associate Agreement (BAA) or formal HIPAA compliance certification, please contact us at compliance@calsanova.com to discuss your specific requirements.
We do not sell your personal data. We may share your information with:
Depending on your jurisdiction, you may have the right to:
You can delete your account and all associated data at any time:
Upon confirmation, the following data is permanently deleted within 30 days:
Data that may be retained: Anonymized, aggregated analytics data that cannot be linked back to you. Transaction records required for legal or tax compliance (up to 7 years). Data that has been shared with your assigned dietitian as part of their professional records may be retained by them separately.
You can delete specific data without deleting your account:
Deletion requests sent to privacy@calsanova.com are processed within 30 days. You will receive email confirmation when your data has been deleted.
We retain your data for as long as your account is active or as needed to provide the Service. If you request account deletion, we will delete your personal data within 30 days, except where retention is required by law.
Calsanova uses essential cookies and local storage for authentication and user preferences. We do not use third-party tracking cookies.
Calsanova is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. Users must confirm they are 13 years of age or older during registration. If we learn that we have collected personal information from a child under 13, we will promptly delete such information.
Users between 13 and 18 should use the Service under the supervision of a parent or guardian. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@calsanova.com.
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Last updated” date and, where appropriate, through in-app notification.
For privacy-related inquiries, contact our Data Protection Officer at privacy@calsanova.com.